Aftercare

Aftercare is vital to maintaining the system once it has “gone-live” so that when there is an issue causing the technology to go-down you know that you have a plan in place to get it back working as soon as possible so that it doesn’t disrupt the business. Your communications platform is vital for productivity so when disaster strikes you need to know you’ll be able to deal with it in a quick and efficient manner to avoid down-time.

Aftercare is also imperative to reinforce the change and create a new culture in the way the organisation communicates, without this, it’s likely people will revert to the old system and that investment will be lost.

Here we provide resources to assess your aftercare needs.

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Overview

Aftercare is vital to maintaining your systems once they are live and operational so that if there is an issue causing the technology to fail, you know that you have a plan in place to have it working again as quickly as possible, with least disruption to your business. Your communications platform is vital to your productivity, when if disaster strikes you can be confident it will be dealt with in a quick and efficient manner to avoid downtime.

Aftercare is also important for reinforcing change and creating a new culture in the way that your organisation communicates. Without this, it’s likely people will revert back to their old ways of working and you won’t make the most of your investment.

The questions in this section will help you evaluate your approach to aftercare.



Sample Questions

Major Outages and Critical Issues

Major Outages and Critical Issues (Do you have capability in house and full coverage?) how important/critical are response times and support and in hours/out of hours?) 0
We have full 24x7 cover with a team of experts, experienced in supporting Teams or SFB.
We have full 24x7 cover with an experienced team who have had some training in Teams or SFB.
We have full 24x7 cover with an experienced team but no Teams or SFB experience.
We have one person in house with some experience supporting Teams and SFB but limited 24x7 cover.
We only have support cover from 9-5 Monday to Friday with limited to no Teams/SFB experience.

Monitoring

Monitoring (identifying issues prior to users/business, or have reporting tools in place such as IR?) 0
We have a Teams/SFB specific monitoring platform and will actively monitor the environment to identify issues or security concerns before users or the business.
We have various monitoring platforms in place but nothing specific to Teams or SFB. Any issues identified will be logged for resolution.
We have some basic network and server monitoring in place and issues are logged for resolution. We are unable to identify Teams or SFB specific problems in advance or security risks.
We have various monitoring tools and activities that are completed on a reactive basis.
We have no monitoring in place and are unable to identify potential issues or security concerns.

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The Modern Workplace is a cloud-first world, but people need to come first if you want to transform your organisation’s productivity – technology will not deliver results on its own. We understand what a successful digital transformation looks like and have developed our Unified Communications (UC) Success Wheel to help you deliver results, reduce the risk of failure and overcome resistance to change. The UC Success Wheel will help you achieve the full benefits of from your digital transformation

Register now

Register now...

The Modern Workplace is a cloud-first world, but people need to come first if you want to transform your organisation’s productivity – technology will not deliver results on its own. We understand what a successful digital transformation looks like and have developed our Unified Communications (UC) Success Wheel to help you deliver results, reduce the risk of failure and overcome resistance to change. The UC Success Wheel will help you achieve the full benefits of from your digital transformation

Register now

Register now...

The Modern Workplace is a cloud-first world, but people need to come first if you want to transform your organisation’s productivity – technology will not deliver results on its own. We understand what a successful digital transformation looks like and have developed our Unified Communications (UC) Success Wheel to help you deliver results, reduce the risk of failure and overcome resistance to change. The UC Success Wheel will help you achieve the full benefits of from your digital transformation

Register now

Premium Resources

Training Portal

You will find videos and guides demonstrating how to use Skype for Business and Microsoft Teams. These are designed to increase your productivity and improve communication. Use this training portal as a resource to maximise your usage of the helpful features now available to you. (subscription clients only)

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Training Portal

Teams Telephony Pilot

Our telephony pilot includes everything that you need to evaluate Microsoft Teams telephony functionality using our CloudUCX PSTN Calling service. To ensure the best possible user experience, pilot include a wide range of Teams optimised headset.

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Teams Telephony Pilot